Comments on: Adwords Content Network Accuring Clicks While Paused http://www.ppcblog.co.uk/ppc/adwords-content-network-accuring-clicks-while-paused/ A cynical look at Pay Per Click (PPC) Sat, 22 Nov 2008 09:44:10 +0000 http://wordpress.org/?v=2.6.3 By: PPCblogger http://www.ppcblog.co.uk/ppc/adwords-content-network-accuring-clicks-while-paused/#comment-1494 PPCblogger Sun, 14 Jan 2007 12:31:33 +0000 http://www.ppcblog.co.uk/ppc/adwords-content-network-accuring-clicks-while-paused/#comment-1494 To be honest, what you describe is a seperate issue to the above post & very difficult to comment on without full details. Quite simply - If your campaign was active during the charges, then its your responsibility and you will have to pay. If you are positive your campaign or account was switched off or should of been (by yourself or a Adwords rep that you can prove) and have subsequently been charged for, then you should present your case. There is an option to check 'change history' under tools. It might well be worth taking a good look though here. http://www.google.com/adwords/learningcenter/ To be honest, what you describe is a seperate issue to the above post & very difficult to comment on without full details.

Quite simply - If your campaign was active during the charges, then its your responsibility and you will have to pay.

If you are positive your campaign or account was switched off or should of been (by yourself or a Adwords rep that you can prove) and have subsequently been charged for, then you should present your case. There is an option to check ‘change history’ under tools.

It might well be worth taking a good look though here.
http://www.google.com/adwords/learningcenter/

]]> By: spelhank http://www.ppcblog.co.uk/ppc/adwords-content-network-accuring-clicks-while-paused/#comment-1467 spelhank Sat, 13 Jan 2007 16:27:46 +0000 http://www.ppcblog.co.uk/ppc/adwords-content-network-accuring-clicks-while-paused/#comment-1467 This is a complaint about Google Adwords. I signed up for an Adwords account and began making payments via my credit card. The results of these advertisements were very poor -- although I was paying 100 - 200 per month for the ads. During the first 3 months, I got very few results, and decided to cancel my account which started on September 10, 2006. The first week I was charged $101 for the adwords advertising. This wasn't so bad I thought -- let it run and see if I get any results. The second week I was charged $57, $97, $53, $72, then .... $214. I started getting worried ... the next day it was $390. I paniced and contacted Google suggesting that perhaps a competitor was running up my account on purpose. I opened an investigation on malicious clicks and paused my account (I thought). Of course, this took several days, so by the time I heard from the results, I had been charged: $528, then $566. They said that they could find no evidence of malicious clicks. I told them that I was getting no results -- only about two leads so far. I was doing better through Yahoo at 1/10th the price. I immediately logged into Google and stopped my account. I cancelled the account on 10/18. After cancelling, I continued to get charges. I was OK with the first charge after cancellation since I figured there might be some lag -- $553. However, then I got an additional charge of $415 posted to my credit card on 11/11 -- about 3 weeks after I had cancelled the account, I lodged a protest. Google claims that these charges were legitimate -- resulting from "... accrued charges for legitimate advertising activity between October 12th and October 18th while your campaign was active." and that this was agreed to in my original agreement for Adwords. I still believe one of my competitors was maliciously clicking to drive me off of advertising, but, of course, I can't prove that. However, I do not feel that I should have to pay the remaining $415 and protested this amount on my credit card. Now Google is threatening to turn my account over to collection. What recourse do I have --- Google is Google and therefore they are right? My company is a very small one-person company. I cannot afford big legal fees to fight this. What can I do? spelhank adwords ex-user This is a complaint about Google Adwords. I signed up for an Adwords account and began making payments via my credit card. The results of these advertisements were very poor — although I was paying 100 - 200 per month for the ads. During the first 3 months, I got very few results, and decided to cancel my account which started on September 10, 2006.

The first week I was charged $101 for the adwords advertising. This wasn’t so bad I thought — let it run and see if I get any results.
The second week I was charged $57, $97, $53, $72, then …. $214. I started getting worried … the next day it was $390. I paniced and contacted Google suggesting that perhaps a competitor was running up my account on purpose. I opened an investigation on malicious clicks and paused my account (I thought). Of course, this took several days, so by the time I heard from the results, I had been charged: $528, then $566. They said that they could find no evidence of malicious clicks. I told them that I was getting no results — only about two leads so far. I was doing better through Yahoo at 1/10th the price.

I immediately logged into Google and stopped my account. I cancelled the account on 10/18. After cancelling, I continued to get charges. I was OK with the first charge after cancellation since I figured there might be some lag — $553. However, then I got an additional charge of $415 posted to my credit card on 11/11 — about 3 weeks after I had cancelled the account, I lodged a protest.

Google claims that these charges were legitimate — resulting from “… accrued charges for legitimate advertising activity
between October 12th and October 18th while your campaign was active.” and that this was agreed to in my original agreement for Adwords.

I still believe one of my competitors was maliciously clicking to drive me off of advertising, but, of course, I can’t prove that. However, I do not feel that I should have to pay the remaining $415 and protested this amount on my credit card.

Now Google is threatening to turn my account over to collection. What recourse do I have — Google is Google and therefore they are right?

My company is a very small one-person company. I cannot afford big legal fees to fight this. What can I do?

spelhank
adwords ex-user

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