Comments on: Microsoft Adcenter CPC Bug http://www.ppcblog.co.uk/ppc/microsoft-adcenter-cpc-bug/ A cynical look at Pay Per Click (PPC) Sat, 22 Nov 2008 06:50:09 +0000 http://wordpress.org/?v=2.6.3 By: PPCblogger http://www.ppcblog.co.uk/ppc/microsoft-adcenter-cpc-bug/#comment-2611 PPCblogger Sat, 24 Feb 2007 10:40:11 +0000 http://www.ppcblog.co.uk/ppc/microsoft-adcenter-cpc-bug/#comment-2611 Thanks Richard. The level of support over at Digital Point Forums was pretty good I have to say. Latest update - <blockquote> Just a small update here - Those of you who were affected by this issue - your account will automatically be credited the amount you were overcharged. If your account has gone into a paused state due to this issue - the adCenter team is currently investigating this as a top priority and I'll will let you know when I have more details. I apologize for this inconvenience and thank you again for your patience. --adCenter411 </blockquote> Thanks Richard.

The level of support over at Digital Point Forums was pretty good I have to say. Latest update -

Just a small update here -

Those of you who were affected by this issue - your account will automatically be credited the amount you were overcharged.

If your account has gone into a paused state due to this issue - the adCenter team is currently investigating this as a top priority and I’ll will let you know when I have more details.

I apologize for this inconvenience and thank you again for your patience.

–adCenter411

]]> By: Richard O http://www.ppcblog.co.uk/ppc/microsoft-adcenter-cpc-bug/#comment-2590 Richard O Fri, 23 Feb 2007 20:02:52 +0000 http://www.ppcblog.co.uk/ppc/microsoft-adcenter-cpc-bug/#comment-2590 I believe this problem has been solved. MSN sent out an email this morning stating the following below. "This issue has been contained and remedied by our development team. You will not be responsible for the CPCs above your max bid amounts. If you manually paused your campaign this morning due to questions surrounding your CPC you should reactivate these campaigns at this time. We are gathering more information regarding next steps for campaigns that have hit budget pause" Thanks Richie I believe this problem has been solved. MSN sent out an email this morning stating the following below.

“This issue has been contained and remedied by our development team. You will not be responsible for the CPCs above your max bid amounts.
If you manually paused your campaign this morning due to questions surrounding your CPC you should reactivate these campaigns at this time. We are gathering more information regarding next steps for campaigns that have hit budget pause”

Thanks
Richie

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